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Enterprise Best Practices

Popular rules for large-scale businesses

Offer free returns on store credit and exchanges

Allow your customers to receive a free label for store credit and exchange to discourage refunds

Store Credit
Refunds
Exchanges
Return Shipping

Ensure returns are only allowed for items with tags still attached

Disallowing returns for items with tags removed

Return Management
Return Operations

Gain further insights into returned products

Introducing different questions into your return journey based on products

Return Management
Return Operations

Ensure returns are not lodged for items that have been used or worn

Disallowing returns for items that have been worn or used

Return Management
Return Operations

Gather further insights into your customers' return reasons

Gain better understanding into the returns by setting up sub return questions

Return Management
Return Operations

Assign label fees based on the customer's return reason

Automatically assign the shipping fee to your customer or yourself and email label to customer

Return Operations
Return Shipping

Auto-approve return requests based on reason to save time

Save time by manually approving only the requests that require review, and automate the rest

Return Operations

Free returns for VIP customers

Make returns hassle-free for your most valued customers by offering free return shipping

Return Shipping
Customer Experience

Incentivize customers with 110% store credit

Avoid losing your customers to refunds by incentivising them with additional store credit

Customer Experience
Store Credit

Holiday return window

Give customers extra time for returns over the holiday season

Return Operations
Customer Experience

Extended return window for international customers

Offer international customers extra flexibility with longer return period

Return Shipping
Customer Experience

Automate the label generation for international customers

Integrate shipping accounts with the app to enjoy seamless workflow

Return Shipping
Customer Experience