Nov 14, 2019

Global Returns Study

With the growth of online shopping, returns have become the new normal. Since customers don’t always have the opportunity to touch and feel the product or try it on before they buy, they’ve turned the home into the fitting room. Customers now have higher expectations of retailers, making the returns experience an opportunity to be competitive: 96% of customers who are happy with their returns experience will shop with that retailer again.

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The Future of Returns

Returns: Not Something To Fear

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