It’s 2020, and simpler than ever to start streamlining your online business with a much-needed customised returns center.
With just a few clicks, you can have a beautifully branded platform for automatically handling your returns and exchanges!
Step 1: Pick and install your app
Thankfully for Shopify store owners, many have sought to simplify the returns and exchange process. On the Shopify app store, you’ll find apps like Aftership Returns Center, Returnly, Return Magic, and of course, PostCo 360, to name a few. While these apps all aid in returns management, each has defining features. We recommend picking one that best caters to your business’ needs.
On top of offering the basics of managing returns and exchanges, PostCo 360 offers features like multi-channel returns (including in-store returns), multiple user roles and permissions, and instant access to PostCo’s 3,000+ locations. Start your free trial today.
Step 2: Design your returns portal
Design your returns center to suit your brand! Customising the styling of your returns portal is essential in making sure that your customers feel like they have a seamless experience from your website to your returns management app.
Bear in mind that the level of customisability varies for each app. That said, there are several elements you may customise from the 360’s 'Customise' tab:
Logo + Background Image + Primary Color
Page Title + Favicon + URL
Step 3: Automate and define your returns policy
Automate the application of your return policies, so neither you nor your customers will have to go through long HTML documents again! Whether it’s making certain product tags non-returnable, enforcing your returns window, or pushing / absorbing return logistics costs, a good returns management app should help you automate them with a powerful policy editor.
Step 4: Embed 360 (or your app of choice) on your site et voila!
Congratulations! You’ve got a fully branded returns and exchange center up and running, with customer support available 24/7 and a comprehensive help center should you have further queries.
Bonus: Customise your e-mails and notifications
Branded e-mails and notifications are essential elements that elevate your online store’s brand image. Importantly, it increases credibility in your brand’s handling of returns and exchanges. It’s definitely a plus to have!
And… that's it! Feel free to reach out to us should you encounter any issues or confusion! We’d be more than happy to support creating your returns platform.