What’s the problem we’re trying to solve?
It is a great time for e-commerce. In 2016, Asia led the global online shopping transactions per customer at 22.1 per year. In 2020, there will be 2.05 billion people worldwide that purchase things online. However, there’s also a very real danger with this increasing demand; 61% of global consumers felt let down by their online shopping experience last year, and 9 out of 10 consumers will complain publicly and privately, online and offline, when they have a bad shopping experience. Though the market is growing, the risk of losing customers is also getting bigger. How can businesses gain and retain customers?
We believe that the key ingredient here is trust. Customers need to be able to trust retailers, be it through the quality and consistency of a product, the security of the brand, the availability, the customisability - the list goes on. In an ideal world, retailers can deliver their products to customers and close the sales cycle with the checkout button. However, we know that things rarely go perfectly - customers may change their mind, or the product may be damaged upon delivery, or customers order the wrong size; it’s all very common, and that’s where a returns option comes in. In fact, it’s so common that Klarna claims that 62% of shoppers won’t shop at a retailer that doesn’t offer free returns, and enabling returns not only gains you customers - it retains them too.
But it isn’t just the availability of returns; it is also the ease of returning an item. Currently, most customers have to pour through their online retailer’s returns policy, endure a meticulous process for approvals, or arrange and pay for their own delivery - a dreary process.
What is PostCo 360?
Enter PostCo 360. We get that returns (psst, refunds) are a bad word for retailers, and that’s why we want to encourage exchanges instead to keep your customers and aid your cash flow without additional customer acquisition spend. We offer a fully branded and integrated platform, so you can offer your customers a seamless post-purchase experience. We offer 3rd-Party Logistics integration and tracking across Southeast Asia alongside automated, end-to-end branded email notifications to keep your customers updated - without you lifting a finger. We even offer an intelligent stock query that auto-updates with your warehouse, so you don’t get exchange requests for things you don’t have.
But that’s not all that we offer. To find out more about what we can do for your business, have a look at our plans and get in touch with us. Because with PostCo 360, we want to help you
Why trust PostCo?
We are no stranger to returns; since 2016, we have been conducting returns for over 200+ online retailers. We’ve got a track record of working closely with large-scale online retailers like Lazada and adidas alongside hundreds of other medium to small online retailers. We’ve also established long-term relationships with our trusted logistics partners, physical chain stores, and individual retail stores.
However, we knew that these online retailers wanted their customers to have a seamless shopping experience, and that was how PostCo 360 was born, with added features and customisation for your business needs.
PostCo began with a simple problem. Nicolas, an avid guitarist, was shopping for some guitar pedals online when one of his pedals was redirected to the local post office because he wasn’t home to collect it. As a result, he had to go through the excruciating process of carving out time to go to the post office, enduring the queues and delays (and he still didn’t get his guitar pedal back). Nicolas looked around and was puzzled; how is it that the post offices that handled so many precious parcels were only open during work hours, while the stores around them were open for longer? It was then that Nicolas hatched a solution - what if customers could collect (or return) their parcels at physical retail stores, at their own convenience?
The solution turned out to be a tried and tested one, with many international online stores already revolutionising the collection and returns experience for customers, helping them seamlessly transition between the digital and the physical.
And with that, the PostCo team was born. Fast forward several years, and PostCo is now the largest retail network in Southeast Asia operating across 3 countries, offering innovative and localised solutions to both physical retailers and online retailers.